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Terms & Conditions

This Agreement contains the complete terms and conditions that apply to the purchase of the products described on this site. As used in this Agreement "3M" means 3M Company, "PRODUCT(S)" means the product(s) described on this site and listed on the order form, and "BUYER" means the person ordering the PRODUCT(S).

These terms and conditions are applicable for PRODUCT(S) you purchase today through this site (eStore), and may be different from the terms and conditions of purchase for other product(s) you purchase from 3M through other websites-therefore, please carefully review these terms and conditions before purchase.

Superseding Effect

These terms and conditions apply to all 3M business transactions conducted via this eStore. To the extent these terms and conditions of sale differ from those outlined in other agreements with 3M, including distributor agreements, these terms and conditions shall control.

Purchases on the eStore

Purchases on the online store may be made by credit card or p-card only, and only via online entry. The eStore does not currently support EDI or system-to-system transactions. Terms of payment are governed by the customer's agreement with the applicable credit card issuer.

Products Available

PRODUCT(S) may be added or removed from the eStore at any time without advance notice. The offer of PRODUCT(S) for online sale in no way commits 3M to continue to offer the same item(s) or format for sale in the future.

Products for Buyer Use or Consumption Only

This eStore provides a BUYER with convenient on-line access to small quantities of a variety of PRODUCTS. It is intended that BUYER is purchasing PRODUCT(S) for its own evaluation, use or consumption only. BUYER may not resell, distribute or transfer as part of commercial activity the PRODUCT(S) purchased on shop3M.com to any third party. The PRODUCT(S) offered through shop3M.com are intended for sale and use in the 48 contiguous United States only.

3M Right To Limit Quantities Or Decline Sale

3M reserves the right to limit sale or quantities of PRODUCT(S) available through the eStore. 3M reserves the right to exercise its discretion to decline sale of any PRODUCT(S), to a prospective purchaser. If 3M rejects the order, then 3M will notify the BUYER the order has been rejected.

Sales Tax

Because 3M does business across the entire US, we are required to collect sales tax based on the purchase address. At this time, we cannot provide a method to handle tax-free sales.

Transportation Policy

PRODUCT(S) may be ordered from and for use in the 48 contiguous United States only. PRODUCT(S) purchased on the eStore will be delivered via UPS Ground or ground freight. Orders will have a standard charge added to them, depending on the total price of PRODUCT(S) ordered.

e-Communications to Distributors

Some PRODUCTS may be available from authorized distributors throughout the United States. Unless you request otherwise, we will share your needs with an authorized distributor who may be able to service future orders with quantity pricing or delivery from local stock.

Privacy

3M will use the personal information a BUYER submits to process the order and serve the BUYER better. For more information on how 3M may use a BUYER's personal information, see the privacy policy.

Over/Under Shipping Policy

For make-to-order/custom size items, it is 3M's policy to consider an order complete if 3M ships a quantity that is within 10% of the original quantity ordered.

Return of Merchandise:
  • In order to determine allowable return good eligibility, the timing of the eligibility is calculated between the 3M Ship Date and the Return Date. 3M Ship Date is the date the PRODUCT(S) shipped from 3M to the customer. Return Date is the date the PRODUCT(S) is physically received by 3M or a 3M authorized agency.
  • Return of merchandise will be considered based on the reason for the return and the conditions below:
  • All returns must be pre-authorized by 3M. To obtain Return of Merchandise authorization call shop3M.com Customer Support at 1(800)234-8068.
  • Only PRODUCT(S) in original containers and in salable condition, will be considered for return. 3M reserves the right to judge salability. The shelf life of adhesive products will determine salability. PRODUCT(S) received in unsaleable condition, in 3M's sole determination, will be destroyed with no credit issued.
  • Postage paid labels will be supplied for Authorized returns where 3M is responsible paying freight costs.
  • Credit will be issued by the 3M CSR upon 3M's receipt of authorized goods being returned in salable condition. A credit will be issued based on invoice value at the time of purchase, net of and terms allowed.
Reason For Return: Credit Issued and Fees Assigned:
3M Errors / Quality Issues / Shipping Issues
A. 3M Error 100% Credit. Freight Paid by 3M
B. Product Quality Failure 100% credit, through complaint handling system, will be issued upon receipt of PRODUCT(S) if CSR is notified within 14 days of 3M ship date. Freight paid by 3M.
C. Damaged Material 100% credit or replacement of damaged PRODUCT(S) if CSR is notified within 14 days of 3M ship date. Freight paid by 3M.
D. Shipping Shortages 100% credit or replacement of missing PRODUCT(S), with proof of delivery to the CSR within 30 days after 3M ship date if CSR is notified within 14 days of 3M ship date. Note the Over/Under Shipping Policy.
E. Shipping Overages Returns 100% credit of returned PRODUCT(S) will be issued if CSR is notified within 14 days of 3M ship date. Freight paid by 3M. Note the Over/Under Shipping Policy.
Return of Overstock / Customer Errors
F. Standard Stock Returns – Inventory Returned within 2 weeks (14 days) of Shipment date. 100% Credit if CSR is notified within 14 days of 3M ship date. Freight Paid by customer. A copy of the packing list must accompany the returned merchandise.
G. Standard Stock Returns – Inventory returned over 2 weeks (14 days) Credit will be issued at the sole discretion of 3M. 3M reserves the right to charge a 15% restocking fee for all returns after 14 days of shipment date. These fees apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law. A copy of the packing list must accompany the returned merchandise. Freight Paid by customer.
Product Use

Many factors beyond 3M's control can affect the use and performance of a PRODUCT(S) in a particular application, including the conditions under which the product is used and the time and environmental conditions under which the PRODUCT(S) is expected to perform. Since these factors are uniquely within the BUYER's knowledge and control, it is essential that the BUYER evaluate the PRODUCT(S) to determine whether it is fit for a particular purpose and suitable for the BUYER's method of application.

Warranty and Limited Remedy

The PRODUCT(S) will meet 3M's or the manufacturer's specifications for PRODUCT(S) at the time of shipment. 3M MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If a PRODUCT(S) is defective, BUYER's exclusive remedy and 3M's sole obligation shall be, at 3M's option, to replace the PRODUCT(S) or refund the purchase price.

Limitation of Liability

3M will not be liable for any loss or damage arising from the PRODUCT(S), whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.

Controlling Laws This Agreement will be construed and interpreted in accordance with the laws of the State of Delaware. Entire Agreement

This Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement and supersedes all prior agreements, whether written or oral and all other communications between the parties relating to the subject matter of this Agreement.

Modification of Agreement

This Agreement may not be changed except by a written agreement signed by an authorized officer of 3M.

Acceptance of Agreement by BUYER

BUYER accepts the terms and conditions of this Agreement by clicking the "I Accept" option during the checkout process.