Shop3M > Frequently Asked Questions
FREE Shipping on orders of $50 or more. Details »
Shipping & Delivery
What are the shipping rates?
Shop3M is proud to offer FREE Shipping on orders of $50 or more. We ship to the contiguous 48 states via UPS Ground, rates are as follows:
*Order total before tax. Valid on standard shipping to the 48 contiguous United States.
How do I track my package?
Shop 3M confirms all orders via e-mail. You will receive an e-mail with your tracking number when your order ships.
Where's my order?
Shop 3M confirms all orders via e-mail. Please check to make sure that you received a confirmation e-mail. Once the order has been confirmed, it may take up to 6 to 10 business days for your order to reach you.
I would like faster delivery for my order. Can I request premium shipping?
No. Shop 3M only offers ground shipping at this time.
Will all my products be shipped together?
Not always. 3M stocks products in different locations to maximize efficiency. In-stock items will be shipped as soon as possible and back-ordered items will be shipped as they become available.
Our shipping charge is based on the total amount of your order. You will not pay extra shipping for products that are not shipped together.
Where do you ship?
Shop 3M ships to the contiguous 48 states via UPS Ground. Shop 3M does not ship to APO/FPO, Alaska, Hawaii, P.O. Boxes, or internationally.
How do you handle undeliverable packages?
Our carriers may deem a package undeliverable if the address is incorrect.
Our carriers may make three attempts to deliver a package. After three attempts, the package will be returned to us.
When the carrier returns an undeliverable package to us, we issue a refund equaling the cost of the merchandise.
What if my address is incorrect?
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient at your expense. Please double-check your address carefully when placing an order.
Privacy & Security
What are the terms and conditions of a purchase on Shop 3M?
3M's Terms and Conditions can be viewed here.
3M's Legal Information can be viewed here.
What is Shop 3M's e-mail policy?
Returns & Refunds
How do I return an item?
All returns must be pre-authorized by 3M. You must obtain a Return Authorization prior to returning your item. To obtain a Return Authorization, call customer support at 1-800-234-8068. Press '1' when prompted.
For Shop 3M's full return policy, refer to the Terms & Conditions.
Can I change my order?
Shop 3M cannot change an order after it has been processed. However, you may return your order after you have contacted customer support and received a Return Authorization. All returns must be pre-authorized by 3M.
To obtain a Return Authorization, call customer support at 1-800-234-8068. Press '1' when prompted.
For Shop 3M's full return policy, refer to the Terms & Conditions
What payment methods does Shop 3M accept?
Shop 3M accepts Visa, MasterCard, American Express and PayPal.
Does Shop 3M offer purchase orders or invoice billing?
Shop 3M does not offer purchase order or invoice purchasing. Shop 3M only accepts Visa, MasterCard, American Express and PayPal.
Shop 3M applies sales tax to all transactions based on ship-to location. Only states that do not have sales tax are exempt.
My credit card was not accepted. What should I do?
Confirm that you entered the card number and expiration date correctly.
If you are still unable to process the order, call Shop 3M customer support at 1-800-234-8068. Press '1' when prompted.
Are all 3M products available on Shop 3M?
No, Shop 3M does not carry all 3M products. Shop 3M is continually adding products to this website.
How do I get technical information on the use of the product(s)?
Most products on Shop 3M have a Material Safety Data Sheet (MSDS). On the product detail page, the MSDS link is under the product's image.
If you need further technical information, call 3M's Product Information Center at 1-800-364-3577 or via e-mail here.
I would like to order a larger quantity of an item after trying it out. Can I get a discount at Shop 3M?
Shop 3M does not offer quantity discounts.
I am a 3M employee or retiree, what happened to the 3M Employee Sales eStore?
The Employee Sales eStore is still open. If you need further assistance, call 1-800-234-8068. Press '2' when prompted.
Questions? We can help